CLIENT
SATISFACTION SURVEY RESULTS
Our 2011 results are in!
Of the clients we discharged in 2011, 72 returned their surveys and 99% said they would “definitely!” recommend us to a close family member or friend!
Clients also rated us on a scale of 1 to 7 where 1 = poor, 3 = OK, 5 = great and 7 = outstanding. Looks like we are pretty close to outstanding!
Excellence: 6.14
“We strive to be leaders in our profession. We are always seeking better ways of doing things, by reviewing research literature and using our own exemplary creative and analytical skills.”
Compassion: 6.24
“We attempt to alleviate some of our clients’ frustration by looking out for their interests and doing little things that make a big difference. We like to treat people with compassion and make sure we understand and respect individual differences. We try to ensure our atmosphere is positive and friendly and we like to keep our sense of humour.”
Accountability: 6.24
“We aspire to set the standard for ethical practice in health care and business management. We meet or exceed practice standards, accurately and professionally. We stand behind our work, and if we make a mistake, we apologize for it, we fix it and we learn from it. You can trust us to do the right thing.”
Some of the comments our clients have made over the years:
“The simple but effective exercises Annmarie taught me have changed my life. For the 1st time I know how to self-manage my voice so that it is strong and reliable, THANK YOU!”
“Annmarie was awesome! She made it a very personal experience for us! And we really appreciate how quickly we were able to begin! Overall a very rewarding experience!”
"The best thing I did was to call Lear. Everyone was wonderful & I recommend the company without reservation"
"Jeff, I just wanted to express my thanks for your help. We only had three sessions but the improvement each time was impressive. I feel more confident and self assured when talking to people."
"Justine was incredible. So helpful that it would be hard to express adequately. You taught me to communicate with the world when I had lost the ability to do so. I am so grateful."
“My very first impression was the best! I called to inquire about your services and immediately felt confident in your SLPs’ ability to understand my concern.”
"Thank you for everything! Justine, you and your staff are fantastic.”
“Words can’t properly express the gratitude I feel for my treatment experience at Lear… Without the solid, well-researched and thoughtfully delivered treatment plan, I know I would not have made such amazing progress.”
“Simply awesome!”
“I would highly recommend Julie to my dearest family and friends.”
“Amy is very compassionate and patient. She was always ready with positive reinforcement.”
"The treatment was fantastic. It has changed my son's life, impacted not only his reading, writing and speech, but also his confidence. Thank-you for your wonderful service."
“The treatment I received at Lear was excellent, but I want to stress what impressed me the most was Julie – her treatment, advice, practice, but also her incredible therapist/client manner.”
“I would highly recommend Lear Communication (and Amy) to anyone seeking speech and language therapy. In addition to the highest quality staff and services, you have a beautiful facility.”
“Very compassionate, respectful care. Thank you so much.”
“We really appreciate all you did. Amy was great and Justine was amazing for going above and beyond. Your deeds are still evident today and probably always will be. We definitely won’t forget what you did for us.”
“You run a great business and offer a wonderful service. Because of your therapists, I don’t think most people would even be aware that Daniel had speech deficits.”
“I honestly can not think of a single thing Lear could do to improve their service. You are professional, compassionate, respectful and knowledgeable and we will miss working with all of you.”
“Your service made me feel like nothing could stand in my way, thanks!”
“I appreciated the professionalism and service I received at Lear during a very difficult time with my illness. I really enjoyed my sessions with Julie and was elated at the progress I made with her therapy. Thank you so much, Julie!”
“Tonya is great, creative, fun and very resourceful!”
“Jenn is always helpful and always had a smile on her face. She understood me and what I was going through at school. Thanks Jenn!
ACCOMPLISHMENTS
The
staff at Lear are truly an accomplished bunch! Please go
the Staff page to see each person's
impressive resume.
Some
highlights of our accomplishments include:
